Accessibility statement

This accessibility statement applies to the website administered by the City of Helsinki. The web address of the site is

The City of Helsinki published the first version of the website after 23 September 2018. Therefore, it is required by law to meet the accessibility requirements found in the EU Accessibility Directive and the Finnish Act on the Provision of Digital Services(Open in new window). These laws state that websites are required to comply with the A and AA standards of the Web Content Accessibility Guidelines (WCAG) 2.1 criteria.

Helsinki’s accessibility goals

The City of Helsinki is committed to making its websites accessible. The aim is for all of the city’s website content to comply with at least the A and AA standard.

The city also promotes the accessibility of digital services with harmonisation of its publication work and accessibility-related training for its staff. Helsinki provides counselling and support for both people with disabilities and people using assistive technologies.

Compliance status

This website is fully compliant with the WCAG 2.1 AA standards.

Content not within the scope of the accessibility regulations

  • Not applicable

Accessibility assessment

The Finnish branch of SiteImprove, a multinational website governance and optimisation company, conducted a third party audit of the website’s accessibility on 6 September 2021. When the website administrators changed the URL to on 31 January 2023, the non-compliance issues of this audit were rectified.

The website administrators continuously monitor accessibility levels during regular website maintenance. In addition, they address detected shortcomings and strive to make the required changes as soon as possible.

Feedback and availability of information in accessible format 

If you encounter non-compliant content on the website that is not described on this page, please report it. Send your feedback by filling out the online form at or send e-mail to You can also use the feedback channel to request access to non-accessible content or the full accessibility assessment report.

Enforcement procedure

If you feel your notification or enquiry has not been responded to or the reply is inadequate, you have the right to submit a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions on this process.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit 
tel. +358 295 016 000 
Mon-Fri 8.00–16.15 

Preparation of this accessibility statement

This website administrators prepared this statement on 29 November 2021 and updated it on 31 January 2023.