Accessibility statement
This accessibility statement applies to the welcome.hel.fi website administered by the City of Helsinki. The web address of the site is https://welcome.hel.fi.
The City of Helsinki published the first version of the welcome.hel.fi website after 23 September 2018. Therefore, it is required by law to meet the accessibility requirements found in the EU Accessibility Directive and the Finnish Act on the Provision of Digital Services(Open in new window). These laws state that websites are required to comply with the A and AA standards of the Web Content Accessibility Guidelines (WCAG) 2.1 criteria.
Helsinki’s accessibility goals
The City of Helsinki is committed to making its websites accessible. The aim is for all of the city’s website content to comply with at least the A and AA standard.
The city also promotes the accessibility of digital services with harmonisation of its publication work and accessibility-related training for its staff. Helsinki provides counselling and support for both people with disabilities and people using assistive technologies.
Compliance status
This website is fully compliant with the WCAG 2.1 AA standards.
Content not within the scope of the accessibility regulations
- Not applicable
Accessibility assessment
The Finnish branch of SiteImprove, a multinational website governance and optimisation company, conducted a third party audit of the welcome.helsinki website’s accessibility on 6 September 2021. When the website administrators changed the welcome.helsinki URL to welcome.hel.fi on 31 January 2023, the non-compliance issues of this audit were rectified.
The website administrators continuously monitor welcome.hel.fi accessibility levels during regular website maintenance. In addition, they address detected shortcomings and strive to make the required changes as soon as possible.
Feedback and availability of information in accessible format
If you encounter non-compliant content on the website that is not described on this page, please report it. Send your feedback by filling out the online form at www.hel.fi/feedback or send e-mail to helsinki.palaute@hel.fi. You can also use the feedback channel to request access to non-accessible content or the full welcome.helsinki accessibility assessment report.
Enforcement procedure
If you feel your notification or enquiry has not been responded to or the reply is inadequate, you have the right to submit a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions on this process.
Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
tel. +358 295 016 000
Mon-Fri 8.00–16.15
Preparation of this accessibility statement
This website administrators prepared this statement on 29 November 2021 and updated it on 31 January 2023.